Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Transwestern
    3. About 801 Tower
  2. Operations
    1. Accounting
    2. Building Management Office
    3. Holidays
    4. Leasing
  3. Security
    1. Overview
    2. Building Access
    3. Deliveries
    4. General Office Security
    5. Key and Lock Policy
    6. Lost and Found
    7. Solicitation
  4. Emergency Procedures
    1. Active Shooter
    2. Bomb Threat
    3. Civil Disturbance
    4. Earthquake
    5. Elevator Malfunction
    6. Emergency Contacts
    7. Evacuation
    8. Fire and Life Safety
    9. Flooding
    10. Homeland Security
    11. Medical Emergency
    12. Pandemic Preparedness
    13. Power Failure
    14. Severe Weather
    15. Toxic Hazards
  5. Services
    1. Building Signage and Directory
    2. Cleaning
    3. Elevators
    4. Forms
    5. HVAC
    6. Mail Service
    7. Maintenance Requests
  6. Sustainability
    1. Bicycle Parking/Storage
    2. Car Pooling
    3. Green Initiatives
    4. Green Tips
    5. Recycling
  7. Amenities
    1. On Site Amenities
  8. Policies and Procedures
    1. Vendors/Visitors
    2. General Rules and Regulations
    3. Insurance Protection
    4. Vendor Procedures
    5. Smoking

Vendor Procedures

  1. The tenants are responsible for ensuring that the contracted vendor(s) submits the REQUIRED vendor insurance and acknowledges in writing and adheres to the prescribed rules and regulations regarding any move, delivery, or dispatch of equipment.
  2. Use of the loading dock, service corridors, freight elevator, and stairwells must be pre-arranged at least two (2) working days in advance, through the Angus portal: https://www.transwestern.com/angus. It is the responsibility of the tenant/subtenant to ensure communication between the moving company and the Building Management Office to avoid conflicts in scheduling a move.
  3. Any work required to be done, that will affect any existing tenant in the building, shall be scheduled during non-business hours, unless otherwise approved by Landlord. All noise or odor complaints by tenants shall be remedied immediately, and/or all operations are to cease until such noise or odor is abated.
  4. Business Hours are between the hours of 8 AM – 6 PM, Monday – Friday. During this time, deliveries consisting of one trip can be made on a first-come, first-serve basis with a 30-minute limit in the loading dock. There are also 15-minute parking spaces available on P1. All large deliveries/moves must be scheduled outside of normal business hours.
  5. After Hours are between the hours of 6 PM – 8 AM, Monday – Friday, and all-day weekends and holidays. Anyone using the freight after hours must be authorized for entry into the building at the loading dock or at the Main Lobby Desk. This also requires a freight elevator operator with a 4-hour minimum labor charge.
  6. Parking – Any general contractors, subcontractors, field workers, and vendors are required to pay parking fees. The Landlord does not offer free parking to any such personnel. The loading dock is used for loading and unloading only, not parking. Contractor vehicles parking illegally within the project will be cited and/or towed at the vehicle owner’s expense.
  7. Trucks arrive at the loading dock via the ramp on 8th Street. All vehicle traffic entering the dock is westbound only. Drivers must check in with building security and attain a freight pass at the loading dock podium upon arrival. There are no reserved parking spaces in the loading area. Parking of personal vehicles is prohibited.
  8. Maximum heights, weights, times, and dimensions:
  9. Loading Dock clearance is 12’ high.
  10. Loading Dock height: 12’
  11. Please note that due to the curve into the 801 S Figueroa loading dock, the maximum allowable truck length is 22’.
  12. Forklifts taller than 12’ are not allowed on the dock floor.
  13. Loading dock maximum time: 30 minutes.
  14. Freight elevator capacity is:
  •  Freight elevator door clearance 8’ H x 48” W.
  •  Elevator cab is 56” D x 92” W x 10’ H.
  •  Weight: 4,000 lbs.
  •  Pallet jacks are not allowed in the freight elevator.
  1. Freight Elevator – Optimal times for extended use of the freight elevator are 6 PM to 8 AM (Monday – Friday) or weekends to avoid conflicts with daytime routine deliveries and nighttime janitorial crews. An “exclusive” reservation of the freight elevator must be shared with other scheduled business activities that occur after hours (i.e., contractors using the freight elevator to access their floor, but not to deliver or remove items) and with the janitorial staff. A freight elevator operator is mandatory for all vendors/contractors. Please note: In the event, the freight elevator is not functioning due to malfunction or emergency repair, every effort will be made to provide limited alternative access via a padded passenger car. In no event will the building take responsibility for cost or schedule changes because of the interruption of the freight elevator. The freight elevator is to be used by vendors, construction personnel, and equipment only. Under no circumstances are vendors or construction personnel with materials and/or tools to use the passenger elevators. All persons that wish to have access to the freight elevator for any reason must show a valid identification card, which shall be recorded by the loading dock officer.
  2. All deliveries of materials must be made through the loading dock. The loading dock is in-transit area. The material must be kept moving to the destination. No materials, tools, or carts shall be stored in any stairwell, public corridor, freight elevator lobby, or electrical or mechanical rooms at any time.
  3. The protection of the building premises including building corridors, walls, corners, doors, stairwells, freight elevator floor coverings (by Masonite, cardboard plywood, visqueen, and/or other approved materials), public areas, lobbies, and service areas is required during ay move-in/out by a tenant or subtenant, or for the dispatch /delivery of oversized, heavy, or bulky items, and is at the sole expense of the tenant and/or freight, moving or delivery company. Any damages to the finishes shall be repaired at the tenant’s expense. Anything over 500 lbs. delivered will require Masonite on the corridor floor.
  4. Removal of disposable trash is the responsibility of the moving company.