Tenant Handbook

Download PDF

  1. Introduction
    1. Welcome
    2. About Transwestern
    3. About 801 Tower
  2. Operations
    1. Accounting
    2. Building Management Office
    3. Holidays
    4. Leasing
  3. Security
    1. Overview
    2. Building Access
    3. Deliveries
    4. General Office Security
    5. Key and Lock Policy
    6. Lost and Found
    7. Solicitation
  4. Emergency Procedures
    1. Active Shooter
    2. Bomb Threat
    3. Civil Disturbance
    4. Earthquake
    5. Elevator Malfunction
    6. Emergency Contacts
    7. Evacuation
    8. Fire and Life Safety
    9. Flooding
    10. Homeland Security
    11. Medical Emergency
    12. Pandemic Preparedness
    13. Power Failure
    14. Severe Weather
    15. Toxic Hazards
  5. Services
    1. Building Signage and Directory
    2. Cleaning
    3. Elevators
    4. Forms
    5. HVAC
    6. Mail Service
    7. Maintenance Requests
  6. Sustainability
    1. Bicycle Parking/Storage
    2. Car Pooling
    3. Green Initiatives
    4. Green Tips
    5. Recycling
  7. Amenities
    1. On Site Amenities
  8. Policies and Procedures
    1. Vendors/Visitors
    2. General Rules and Regulations
    3. Insurance Protection
    4. Vendor Procedures
    5. Smoking

Maintenance Requests

For all standard service requests, please use Angus: https://www.transwestern.com/angus


For escalated (priority 1) requests only, that require immediate service, please call (213) 258-4710. Priority 1 requests only include:

 

  • Suspicious Odors
  • Water Leaks
  • Power Outage
  • Trip/Slip Hazards (Standing Water, carpet tears, damaged flooring)
  • Biohazards (Chemical Spills/Bodily Fluids)
  • Building/Exterior Door Security
  • Building/Mechanical Noises