Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Transwestern
    3. About 801 Tower
  2. Operations
    1. Accounting
    2. Building Management Office
    3. Holidays
    4. Leasing
  3. Security
    1. Overview
    2. Building Access
    3. Deliveries
    4. General Office Security
    5. Key and Lock Policy
    6. Lost and Found
    7. Solicitation
  4. Emergency Procedures
    1. Active Shooter
    2. Bomb Threat
    3. Civil Disturbance
    4. Earthquake
    5. Elevator Malfunction
    6. Emergency Contacts
    7. Evacuation
    8. Fire and Life Safety
    9. Flooding
    10. Homeland Security
    11. Medical Emergency
    12. Pandemic Preparedness
    13. Power Failure
    14. Severe Weather
    15. Toxic Hazards
  5. Services
    1. Building Signage and Directory
    2. Cleaning
    3. Elevators
    4. Forms
    5. HVAC
    6. Mail Service
    7. Maintenance Requests
  6. Sustainability
    1. Bicycle Parking/Storage
    2. Car Pooling
    3. Green Initiatives
    4. Green Tips
    5. Recycling
  7. Amenities
    1. On Site Amenities
  8. Policies and Procedures
    1. Vendors/Visitors
    2. General Rules and Regulations
    3. Insurance Protection
    4. Vendor Procedures
    5. Smoking

General Rules and Regulations

A vendor scheduled to perform work within your suite or on your floor will be entered in the Angus as a New Service Request and under service type Vendor Access. Such services include supplemental A/C, technical support, computer repairs, copier machine delivery/maintenance, kitchen appliance repairs, office supply deliveries, document shredders, telecom work, plant services, etc. Once the request is approved, the tenant will then enter guests into the New Visit list for security. This request must be submitted 48 hours in advance and should include:

  • A detailed scope of work
  • Requests for freight elevator access (if applicable) and the estimated number of trips.
  • Current certificate of insurance with 801 Tower named per our insurance requirements.
  • Tenant(s) must be onsite during a scheduled visit. Building Management Does Not provide tenant suite access.


Access to the building may be refused unless the person seeking access has proper identification or has previously arranged access to the building. Tenant shall be responsible for all persons for whom tenant requests access and shall be liable to the landlord for all acts of such persons. The Landlord and agents shall in no case be liable for damages of any error about the admission to or exclusion from the building of any persons.